Web Survey Bibliography
Eurostat implements two different kinds of user satisfaction surveys over the Internet – general user satisfaction surveys and themed user satisfaction surveys. Whereas the general survey takes place periodically (every year or every two years), the themed satisfaction surveys are conducted at irregular intervals within the framework of the evaluation of statistical production processes. This paper focuses on and develops the pros and cons of both in order to learn more about users, their needs and their satisfaction with the services provided by a statistical institute. The paper is based on the experience with three Eurostat's general user satisfaction surveys (2007, 2009 and 2011) and on the themed surveys conducted in about 20 statistical domains, mostly linked to rolling reviews. The main shortcomings of the general surveys, conducted using standard questionnaires answered via Internet, are the representativeness of the overall population and the difficulty in making comparison of results over time, caused by organisational changes, modifications in priorities, product evolutions. The principal problem with themed surveys is how to cope with limited numbers of answers. Although themed surveys use tailor made questionnaires, there are common elements that allow comparing some outcomes and establishing common patterns for these kinds of surveys. Finally a number of recommendations will be provided on how to improve different quality aspects of these surveys.
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Web survey bibliography - 2012 (371)
- The Impact of Academic Sponsorship on Online Survey Dropout Rates; 2012; Allen, P. J., Roberts, L. D.
- Especially for You: Motivating Respondents in an Internet Panel by Offering Tailored Questions; 2012; Oudejans, M.
- Social media as a data collection tool: the impact of Facebook in behavioural research; 2012; Zoppos, E.
- Smartphone Apps and User Engagement: Collecting Data in the Digital Era; 2012; Link, M. W.
- Snowball Sampling in Online Social Networks; 2012; Raissi, M., Ackland, R.
- The Use of Facebook as a Locating and Contacting Tool; 2012; McCarthy, T.
- How Often Do You Use the App with a Bird on It? Exploring Differences in Survey Completion Times, Primacy...; 2012; Buskirk, T. D.
- Data quality of questions sensitive to social-desirability bias in web surveys; 2012; Lozar Manfreda, K., Zajc, N., Berzelak, N., Vehovar, V.
- Online Questionnaires: Development of ‘basic requirements’; 2012; Tries, S., Blanke, K.
- Social research in online context: methodological reflections on web surveys from a case study; 2012; Pandolfini, V.
- Efficacy of a health-related Facebook social network site on health-seeking behaviors; 2012; Woolley, P., Peterson, M.
- The war against unengaged online respondents; 2012; Gittelman, S. H., Trimarchi, E.
- Qualitatively Speaking: The five absolute, no-excuse must-dos for online qualitative researchers; 2012; Rossow, A.
- By the Numbers: Lessons for using online panels in B2B research; 2012; Elsner, N.
- Specialized Tools for Measuring Past Events ; 2012; Belli, R. F.
- Transparency, Access and the Credibility of Survey Research; 2012; Lupia, A.
- Can Microtargeting Improve Survey Sampling? An Assessment of Accuracy and Bias in Consumer File Marketing...; 2012; Pasek, J.
- Anonymity and Confidentiality; 2012; Tourangeau, R.
- Cognitive Evaluation of Survey Instruments: State of the Science (Art?) and Future Directions; 2012; Willis, G. B.
- Oh, Just One More Thing … Leveraging “Leave-Behinds” in Data Collection; 2012; Link, M. W.
- Paradata; 2012; Kreuter, F.
- Computation of Survey Weights: Bridging Theory and Practice; 2012; DeBell, M.
- Optimizing Response Rates; 2012; Brick, J. M.
- Modes of Data Collection; 2012; Tourangeau, R.
- The Use and Effects of Incentives in Surveys; 2012; Singer, E.
- Improving Question Design to Maximize Reliability and Validity; 2012; Krosnick, J. A.
- Respondent Attrition vs Data Attrition and Their Reduction; 2012; Olsen, R. J.
- Survey Interviewing: Deviations from the Script; 2012; Schaeffer, N. C.
- How accurate are surveys of objective phenomena?; 2012; Chang, L. C., Krosnick, J. A.
- Measure the response burden in the Swedish Intrastat system; 2012; Weideskog, F.
- Mode and non-response effects and their treatment; 2012; Chrysanthopoulos, S., Georgostathi, A.
- What can be said about quality in the Central Population Register based on a self-completion survey...; 2012; Falnes-Dalheim, E., Pedersen, H. E.
- Improving the quality of complex surveys: The case of the EU Labour Force Survey ; 2012; van der Valk, J.
- Pros and cons of Internet based User Satisfaction Surveys; 2012; Consoli, A., Matsulevits, L.
- Between demand and reality: Ensuring efficiency and quality in pretesting questionnaires; 2012; Sattelberger, S., Blanke, K.
- How to provide high data quality in online-questionnaires: Setting guidelines in design; 2012; Tries, S., Nebel, S., Blanke, K.
- Boosting Web pick-up Rates by referring to Compliance Principles ; 2012; Falnes-Dalheim, E., Haraldsen, G., Sundvoll, A.
- Choosing a Data Collection Approach: Mixed Mode Design Experiences in Statistics Finland; 2012; Taskinen, P., Kiianmaa, N.
- Ebook readings jumps, print book reading declines; 2012; Rainie, L., Duggan, M.
- Digital Divides: A connectivity continuum for the United States. Data from the 2011 Current Population...; 2012; File, T.
- How Should Debriefing Be Undertaken in Web-Based Studies? Findings From a Randomized Controlled Trial...; 2012; McCambridge, J., Kypri, K., Wilson, A.
- Better customer in sight in real time; 2012; Macdonald, E., Wilson, H. N., Konus, H.
- Best practices in data cleaning: A complete guide to everything you need to do before and after collecting...; 2012; Osborne, J. W.
- Benchmarking for better surveys; 2012; Nallan, S.
- Adult gadget ownership over time (2006-2012); 2012
- Subjective Well-being Of Spanish Workers: Continuous Voluntary Web Survey Examination; 2012; de Pedraza, P., Guzi, M.
- Specific mixed-mode methodology to reach sensory disabled people in quantitative surveys; 2012; Fontaine, S.
- Response Mode Choice and the Hard-to-Interview in the American Community Survey; 2012; Nichols, E. M., Horwitz, R., Guarino Tancreto, J.
- Recruiting in an Internet panel using respondent driven sampling; 2012; Schonlau, M.
- A Choice in Mode: A Solution for Increasing Response Rates of Hard-to-Survey Populations?; 2012; Haan, M., Ongena, Y. P.